Customer Success Manager

Customer Success Manager

About the Role

We are seeking a skilled and motivated individual to join our global customer success team as a Customer Success Manager as Maternity Cover (1 year fixed contract, with possibility of extension). In this role, you will manage and nurture relationships with assigned customers. You will play a key role in ensuring the success and satisfaction of our customers by delivering timely and effective solutions.

You will:

• Manage and nurture relationships with assigned customers
• Organize and coordinate onboarding for larger customers
• Work closely with customers and help them to achieve their goals
• Provide support and guidance via email and virtual meetings
• Address complex customer issues and escalations
• Work with various other departments to help bring visibility to the customers' needs
• Analyse customer usage and check health metrics
• Follow trends to identify opportunities for optimization and improvement
• Have a focus on retention and growth opportunities

About You:

• Proven work experience as a Customer Success Manager or similar role
• Highly organized and solutions-oriented
• Strong written and verbal communication skills with both internal stakeholders and customers
• Strong analytical and organizational skills with a motivation to help customers
• Passionate about working with customers and making them successful

Beneficial skills:

• Strong German or French language skills
• Experience with interacting and working with developers, QA engineers
• Previous experience with key/strategic accounts

What We Offer:

• Be part of a dynamic, international Finnish growth company with talented and skilled professionals from all around the world
• Wide scope of tasks and responsibilities; chance to learn and develop professionally every day
• Work-life balance matters: option for a hybrid work-from-home policy and flexible hours
• Comprehensive occupational health care plan, with health insurance and support for mental wellbeing
• Benefit from other perks such as lunch benefit, yearly wellbeing budget, bike & commuting benefit...
• Nice office space in Espoo Keilaniemi, free beverages and fruits, ergonomic equipment, and supportive tools

Be yourself at Qt

At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disabilities, and any other factors. We have unique products, but our people make us exceptional. We strongly encourage people from all groups to apply – we welcome you as you are.

We would like to know more about you. Tell us about your skills, strengths, and knowledge, but even more importantly about yourself.

About Qt

Qt Group (Nasdaq Helsinki: QTCOM) is a global software company, trusted by industry leaders and over 1.5 million developers worldwide to create applications and smart devices that users love. We help our customers to increase productivity through the entire product development lifecycle - from UI design and software development to quality management and deployment.

Our customers are in more than 70 different industries in over 180 countries. Qt Group is headquartered in Espoo, Finland, and employs over 750 people globally. To learn more, visit www.qt.io

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